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    • Booking online

    • Elite Live Booking Portal-

      Members and Visitors Booking online-

      We are encouraging all members and visitors to book and pay for their golf online at this time, especially as the golf shop is out of bounds to customers. This means golf can be booked/ paid and confirmed all in 1 process online.

      The Elite Live account can be found on our website when you go to the yellow book a tee time tab found on any page of our website.

      If you are a member and have never created an online account please email enquiries@ombersleygolfclub.co.uk and we can send you the necessary registration email. This will enable you to create your own online account. (At the bottom of the registration email please take note of the verification details- these are needed as you create your account)

      With so many details required you may find it good practice to save your initial registration email in the notes section of your phone or ipad for future reference.

      Registration For Members-

      • Receive initial registration email from  us.
      • This is a unique verification email sent to your email address attached to your ESP account, please enter the authentication details in the email on the website. The website will ask you for your Verification Name & Verification Code.
      • From here, you will be logged in to your online portal where you will be able to make bookings, update or change your details, and much more.

      If you have accidentally created an account as a visitor, please follow these instructions to turn your account into a members account –

      • Please log in to your visitor account as normal, you will see an option to ‘Activate Account’ in the far-left menu.
      • By clicking on this button, you will be prompted to enter your Verification Name and Code. This information is included in your initial registration e-mail.

      If you have created an account before and you are receiving an error message stating the details are already in use when you are trying to create a new account –

      • Please follow the ‘Lost Username’ recovery steps outlined on this page, please ensure that when on the ‘Lost Username’ page you click ‘I cannot find my details’ by scrolling to the bottom of the page.
      • You will be prompted to enter the email address you registered with and you will receive an email with a list of usernames associated with your account.
      • From here, you will now know your username and can therefore start the ‘Lost Password’ process to gain access to your account again and make sure we don’t have a duplicate.

      LOST USERNAME OR PASSWORD – you will be able to change your username in case you have forgotten or lost the details. All you will need to do this is the email with your verification details.

      • By clicking on the ‘Lost Password/Username’ tab, you will be asked to select which of the two you’d like to update. To request a change of password, you will need to know your Username.
      • The following message will appear near the top of the page– “we have sent a reminder email containing your username or password. “

      Registration For Visitors-

      Visitors can create their own account direct themselves from our website.

      • Registration for new users – register using a username and password which you will use to log in to your account. Username must be at least 6 characters, letters and numbers only and password must be at least 6 characters long.
      • Following the registration of username and password, you will be asked to enter your personal details. Please ensure that these are correct and that your email is accurate.
      • You should receive confirmation details of your new account sent straight to your email attached to the account.

      Making A Booking – Visitors
      Once you are logged in to Elite Live, you will see our homepage.

       

      • Please find our ‘make a booking’ button displayed on your account homepage.
      • From here, you will be able  to book and you will also get the option to select the number of golfers or participants.
      • You will then be shown a calendar with available dates,
      • Once a date has been selected, the times available and the prices will be displayed to you. Please select whichever best suits you or please call our Pro Shop for more support.
      • You will be asked to double-check the details of your booking if correct please enter your payment details.
      • Once you confirm your booking and payment method has been accepted, you will receive an email confirmation of your booking.

      Making A Booking – Members
      Once you are logged in to your Elite Live account for members, you will be ableto make your booking.

      • Please find our ‘make a booking’ button displayed on your account homepage.
      • From here, you will be able to book and you will also get the option to select the number of golfers or participants.
      • If additional participants are members, the person making the booking should be met with a search box. Here you can begin to search for the participants using their surnames, if they have allowed their name to be searched, they will appear here. If you are having trouble finding your playing partner, please ask them to sign in to their account and find the ‘View My Profile’ button, here you will find a section called ‘Available Opt-Ins’. Please make sure that this box is ticked if you wish to be searched by other members.
      • You will then be shown a calendar with available dates,
        • If you have booked in a member as a playing partner, their details will also show here.
      • Once a date has been selected, the times available and the prices will be displayed to you. Please select whichever best suits you.
      • You will be asked to double-check the details of your booking. If you have selected any extras or if your playing partner is a guest, you will be charged accordingly before you can continue to your booking confirmation.
        • You will be able to enter your payment details here.
      • Once you confirm your booking, the portal will connect with our system to book you in. You will then receive an email confirmation of your booking.

      Cancelling An Online Booking
      Elite Live offers the option for members to cancel any bookings they have previously made online, providing the cancellation is within the time frame specified. If you have paid for a guest, you will need to call our Pro Shop for more assistance.

      • To cancel a booking, select the ‘View Booking History’ button from the menu on the left of the homepage.
      • A full breakdown of bookings will be displayed on the next page. All appropriate bookings that meet the criteria explained above will show a ‘Cancel Booking’ option against it.
      • If you cannot find your booking here, please get in touch with our Pro Shop.

       

      If you are still stuck and need assistance please call us, no problem, on 01905 620747 or email enquiries@ombersleygolfclub.co.uk